Posted on by Debanka

Installation

 

Issue Title Description Potential Solution
GTT Launch User trying to launch GTT from a different account (which was not used for installing GTT). Please note this is not a valid scenario as this not fully tested , hence we recommend to use same account, which was used for installing GTT, to launch GTT.
SQL Installation Fails Installer complains that SQL RTM installation has failed.

 There seems to be another version of SQL Compact edition installed on the box.

  1. Cancel the installation  by clicking “No” or click OK.
  2. Restart the machine.
  3. Try the installer setup again.

Microsoft SQL RTM has a rule to check if there is any restart pending on machine, if pending SQL installation will fail.
Service Installation error message During installation below error message appears.

 This error comes if default .Net 3.5 is not enabled on windows.
Please check if the feature is enabled from windows features , to do this follow below steps:

  1. Goto Control Panel->Programs and Features.
  2. On left panel select View Windows features on or off.
  3. check if the below highlighted feature of .net is enabled or not.
Installer Error Message During installation the error message below appears.

 This error message appears if there are previous residues of service left.

Follow the steps below:

  1. Click on Abort.
  2. Run services.msc and check if Harman Audio Library service is in the list.
  3. If it is in the list:
  4. Run cmd (as administrator) and type sc delete “Harman Audio Library”.

Same steps can be used for Harman License Manager as well.
Database Error Message During installation at database selection step I am getting below error:
  1. Before installing GTT navigate to this location
    C:\Program Files\Microsoft SQL Server\MSSQL12.SQLEXPRESS\MSSQL\DATA
  2. Check if these two files are already present.
    • GTTData.mdf
    • GTTData_log.ldf
  1. If it they are present, take a backup of these files and delete from this location.
  2. Try the installation again.

There are chances that the below checkbox is checked. Uncheck this.  This is available in Control Panel -Time & Language > Region Settings.

To reach the above option,  Goto Control Panel > Clock and Region > Region > Administrative tab.
O Release Installation error During installation of O release I am getting below error
  • Before Installing , Goto C:\ProgramData\Harman\GTT folder.
  • Check if AudioLibraries folder exist, if exists delete or rename it.
  • Try installation again.
Installation failing without any specific error. In some scenarios we have seen, installation fails without any error, just says “Installation interrupted” This issue mainly come due to issue in SQL state on system. For example, if SQL port is blocked or service is in stopped state.

To resolve this follow below steps to write to database:

  1. Enable TCP\IP protocol and Named Pipes from SQL configuration manager.
  2. Restart SQLEXPRESS service from SQL Configuration manager.
  3. Enable TLS 1.0 protocol, to do this in RUN-> type regedit press enter.
  4. Navigate to the key in registry. (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\
    SCHANNEL\Protocols\TLS 1.0)
  5. Under TLS 1.0 u will find Client and server , for both the keys do settings as shown in screenshot.

Make sure to do for both Client and server.

  • Restart SQLEXPRESS service.
  • Then try GTT installation.

Sometimes we have to repeat these steps couple of times so that GTT installer can write to database.
HarmanAudioworX installation fails with the following error snap shot.

 Sometimes the SQL Express is not installed with the pre-reqs. This may be because the system would have had the SQL Express installed previously and uninstalled, however the registry is not cleaned properly and the Pre-reqs wrongly detects the installation and skips. Manually install the Microsoft SQL 2019 sever Express edition.

Link: SQL_2019