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Reporting Issues

For reporting issues related to the AWX Starter Kit, write to AudioworXSupport@harman.com with the following information:

  1. Subject line — “AWX Starter Kit – short description of the issue faced”
  2. Detailed description of the issue.
  3. Attach the following files (if any).
    1. The GTT project file (.gttd) used, which can be exported from GTT (File > Export Project).
    2. Snapshot of the flash files on the Starter Kit hardware which can be generated using the command python3 SKUtility.py rmt -snp. The snapshot will be downloaded to “C:ProgramDataHarmanStarterKit”.
  4. Steps for reproducing the issue.
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